Refund policy

 

✅ Returns

• We accept returns within 14 days of delivery.

• Items must be unused, in original condition, and in original packaging.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

❌ Non-Returnable Items

• Custom-made or personalized items

• Earrings (for hygiene reasons)

• Sale or discounted items (final sale)

🔁 Exchanges

• Exchanges are accepted within 14 days for eligible items.

• Please contact us before sending items back so we can confirm availability.
  💸 Refunds

• Once we receive your returned item and inspect it, we’ll issue a refund to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

📩 To Start a Return:

Email us at jaysceylon@gmail.com your order number and reason for return. We'll guide you through the process.